At Lokzon, we provide a digital platform for business management.
1. Subscription Fees & Service Access
- Non-Refundable Payments: All subscription payments, on every plan and billing term (monthly, yearly, or otherwise), are strictly non-refundable. Once access to the platform and your custom dashboard is granted, the service is considered rendered.
- Duplicate Transactions: In the event of a technical error resulting in a duplicate transaction or an erroneous overcharge, we will issue a refund for the extra amount.
- Processing Time: Approved refunds for duplicate charges will be processed within 7–10 business days and credited back to your original payment method (e.g., bKash, Card, or Bank).
2. Renewals And Plan Changes
- No Automatic Deductions: Lokzon does not operate auto-renewal or recurring billing. We never deduct money from your bKash, card, or bank account automatically — every renewal is a manual payment that you initiate and confirm yourself. Because no payment can happen without your action, there is nothing you need to cancel to avoid being charged.
- Early Renewals: Renewing the same plan before it expires adds the new term to the end of your current paid period, so no paid time is lost. Once purchased, a renewal term is non-refundable like any other subscription payment.
- Plan Changes: Switching to a different plan or billing term takes effect immediately and replaces your current plan. Any unused days on the previous plan are forfeited. The days being given up are disclosed on the checkout screen before you confirm, and the forfeited time is not refundable and not convertible into credit.
- Duplicate Payments: If you believe you were charged twice for the same term (for example, two payment windows were completed for one purchase), contact support — confirmed duplicate charges are refunded under Section 1.
3. Merchant-Customer Transactions
Lokzon acts as a technical facilitator between Merchants and Buyers.
- Product Returns: The return and refund policy for physical goods sold through a Merchant's store is determined solely by that Merchant.
- Dispute Resolution: Lokzon is not responsible for refunding buyers for products purchased from individual stores. Buyers must contact the specific store owner for any product-related return or refund requests.
- Logistics Issues: Refunds requested due to delivery delays or damage by integrated partners (RedX, Pathao, Steadfast) must be settled according to the respective courier's policy.
4. Account Termination
- If an account is suspended or permanently blocked due to a violation of our Terms of Service (e.g., selling prohibited items or fraudulent activity), no refund will be provided for the remaining subscription period.
Empowering your brand with Lokzon.