LokZon

Return and Refund Policy

This policy explains when subscription payments may be refunded and who handles product-level return disputes.

Lokzon Legal CenterLast updated: February 2026
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Subscription FeesAuto-RenewalMerchant TransactionsAccount Termination
Subscriptions
Non-refundable

Once a plan is activated, the subscription fee is considered rendered and is not refunded.

Duplicate charges
Refunded

Technical overcharges are reviewed and refunded to the original payment method when confirmed.

Merchant disputes
Merchant handled

Product return and refund disputes for physical goods are handled by the merchant, not Lokzon.

Timeline
7–10 business days

Approved duplicate-charge refunds are processed within the stated window.

At Lokzon, we provide a digital platform for business management.

1. Subscription Fees & Service Access

  • Non-Refundable Payments: All subscription payments, including the monthly ৳399 plan and any annual packages, are strictly non-refundable. Once access to the platform and your custom dashboard is granted, the service is considered rendered.
  • Duplicate Transactions: In the event of a technical error resulting in a duplicate transaction or an erroneous overcharge, we will issue a refund for the extra amount.
  • Processing Time: Approved refunds for duplicate charges will be processed within 7–10 business days and credited back to your original payment method (e.g., bKash, Card, or Bank).

2. Auto-Renewal Policy

  • If you have enabled auto-renew or recurring payments via bKash or other payment gateways, any amount automatically deducted is non-refundable.
  • It is the user's responsibility to cancel their subscription before the next billing cycle if they no longer wish to use the service. Lokzon holds no responsibility for refunds in cases of automated deductions where the user failed to cancel their plan.

3. Merchant-Customer Transactions

Lokzon acts as a technical facilitator between Merchants and Buyers.

  • Product Returns: The return and refund policy for physical goods sold through a Merchant's store is determined solely by that Merchant.
  • Dispute Resolution: Lokzon is not responsible for refunding buyers for products purchased from individual stores. Buyers must contact the specific store owner for any product-related return or refund requests.
  • Logistics Issues: Refunds requested due to delivery delays or damage by integrated partners (RedX, Pathao, Steadfast) must be settled according to the respective courier's policy.

4. Account Termination

  • If an account is suspended or permanently blocked due to a violation of our Terms of Service (e.g., selling prohibited items or fraudulent activity), no refund will be provided for the remaining subscription period.

Empowering your brand with Lokzon.

For product-level return and refund issues, merchants should contact the specific store owner or courier partner directly.